An electric bike works just like a regular bicycle but with the addition of three key components — a motor, a battery, and a controller. Here's how they work together:

• Pedal assist (PAS): Sensors detect when you're pedalling and automatically activate the motor to boost your effort. The harder you pedal, the more assistance you receive.
• Battery: Powers the motor and is typically mounted on the frame or integrated into the downtube. It can be removed for charging.
• Controller: Acts as the brain of the system, managing power output based on your selected assist level.

Most e-bikes offer multiple assist levels (e.g. Eco, Tour, Sport, Turbo) so you can balance speed and battery range to suit your ride.

In the UK, electric bikes that can be ridden without a licence, insurance, or registration must meet the EAPC (Electrically Assisted Pedal Cycle) standard. To qualify, the bike must:

• Have pedals that can propel it
• Have a motor no more powerful than 250W
• Not provide assistance above 15.5mph (25km/h)
• Display the motor's power output and, if applicable, the battery's voltage

Bikes meeting these criteria are treated like regular bicycles and can be ridden on roads and cycle paths. Electric bikes that exceed these limits are classified as motor vehicles and require registration, insurance, a valid licence, and the rider must wear a helmet.

On average, E-bikes can travel between 20-80 miles on a single charge, but the exact distance will be influenced by the bike model, the riders weight, the terrain, and the assist level used. Please check the product page for model specific range details.

No licence, insurance, or registration is required for EAPC (Electrically Assisted Pedal Cycle) compliant e-bikes in the UK. These bikes have a motor up to 250W and a top assisted speed of 15.5mph (25km/h).

Most of our e-bike batteries take 4–6 hours for a full charge from empty. We recommend charging after every ride to maintain battery health.

Yes — our e-bikes are built to handle typical UK weather conditions. All models carry an IP rating for water resistance. Avoid submerging the battery or charging in wet conditions.

Unfortunately at this time we only delver to the United Kingdom. We will hopefully be looking to expand Internationally in the near future.

Standard delivery takes 3–7 working days. We use specialist couriers for large items like e-bikes and scooters to ensure safe delivery. You'll receive tracking information once your order is dispatched.

Our products arrive partially assembled and require minimal setup. Full assembly instructions are included, and video guides are available on our website.

Yes — we offer flexible payment options at checkout. Select your preferred option at the payment stage.

We accept all major credit/debit cards, PayPal, and Shop Pay.

All e-bikes and scooters come with a 12-month manufacturer's warranty covering defects in materials and workmanship. Battery warranties may vary by model.

We accept returns within 30 days of delivery for unused items in original packaging. Please contact us before returning any item. Return shipping costs for large items may apply.

We're here for you long after your purchase. Our after-sales team is on hand to help with technical queries, spare parts, servicing advice, and warranty claims. Get in touch via our contact page and we'll aim to respond within 1 business day.

Contact us as soon as possible with your order number and a description of the issue. We'll diagnose the problem and arrange a repair, replacement part, or collection under warranty where applicable. Contact us here.

Yes — we can advise on routine maintenance and connect you with authorised service centres. We're actively developing anationwide network of partnered, authorised maintenance centresto make it as easy as possible for Urban Volt Cycles customers to get their bikes serviced locally. For warranty repairs, we'll arrange collection and return at no cost to you within the warranty period. Contact our after-sales team to get started or to find your nearest authorised service partner.